Grrr. So if you recall from my retirement adventures, I’d decided to switch from Ing to Fidelity.
Not only did this require a lot of thought and figuring things out, it also required filling out a LOT of forms. The forms telling my uni to stop giving money to Ing and to start giving it to Fidelity all worked. The uni and Fidelity worked that out amongst themselves quite nicely.
However, something happened when Fidelity and the University tried to communicate with ING. While they got the letter asking to move DH’s smaller account, Ing somehow didn’t get the memo to move my account. Ing sent a huge impossible to figure out packet for DH to fill out a few weeks later to enable him to make the move (luckily Fidelity was able to help him fill it out), but no packet ever came for me. A first paycheck for the year and still my assets hadn’t been moved (still being eaten away by Ing fees).
So I called up Fidelity and they said when they’d sent the letter and I asked if they could send to Ing again. They said sure and suggested sending me a copy too so I could fax to Ing if they keep being recalcitrant.
A week later Ing calls and says they’ve gotten the (second) Fidelity packet but nothing from the university. The woman on the phone is, in fact, quite rude when I suggest that perhaps since this was the SECOND time I’d sent them things and they apparently hadn’t gotten packets from EITHER Fidelity OR my Uni the first time (despite processing my husband’s that were sent at the same time) that perhaps they are at fault. Because if it were just missing Fidelity or just missing the University I’d be more likely to believe it could have been anybody’s screw-up. Anyway, I confirm the form that they are missing from the Uni. I go to the Uni and ask them to send it again.
… weeks pass…
… months pass…
oh hai, I suck and still haven’t done anything to fix this since it looks like I need to contact them again
So yeah, stay away from Ing. Some of my northern European heritage just makes me dig my heels in when someone tries to make things difficult for me, otherwise they might win with their additional hassle. But I HATE incompetence and I hate being played. So either way forces me to get on their tails to make things right. Except currently laziness is winning…
And Ing sucks.
#2 says: I told you how they screwed over my dad and he had to sue them for breach of contract, right?
Are we going to get mega-hate-mail now? Will ING send goons? Good thing we are anonymous!