The handle on our crockpot lid broke. DH jury-rigged a replacement handle with parts he found at Home Depot, but that, too, broke.
This time he went to the rival website and lo: they had replacement lids and other replacement parts for sale. $10 plus shipping seemed kind of steep, especially if the lid was just going to break again, but after some thought and looking at replacing the crock-pot with a fancier model, we decided it was worth it. But alas, there was no button to actually make a purchase on the website (DH saw that the source code has a note: “put button here”). So he called the company to make the purchase.
The nice lady on the other end asked how it had broken. When DH said it had just fallen apart with regular use, she said they’d send him a new lid for free. Yay.
And the moral of the story is that if part of something has broken, you can often get replacement parts direct from the manufacturer rather than replacing the entire thing. And sometimes you can get those replacement parts for free!