Our DDA (dependent daycare account) provider this year has been super obnoxious. After years of correct and mostly easy (they would occasionally lose a fax, but were otherwise ok) handling of reimbursements, this year has been a huge amount of pain. Last semester any time that we had to pay for a day off from school, the claim would be denied because we’d already paid for after school care for the semester. This semester I did the day/week off reimbursements first and I hit a bunch of flags trying to submit my claim for after school care for the semester.
While I was poking around trying to figure out how much to charge for the semester’s after school care given that we’d paid for the full year, I noticed that the number we got reimbursed was not equivalent to half of the full year charge. I thought that was odd and looked at our additional documentation. I’d requested half the amount, but it hadn’t been reimbursed fully because my DDA hadn’t been debited that much yet. Usually this isn’t a problem– they reimburse what they can and then reimburse the remainder the next month when my DDA gets the new payment. This time they did not do that. They *said* in the error message that came with the claim that they would do it, but then they never did.
Often you think you’re done with some kind of paperwork, but then for whatever reason it never fully executes. It’s irritating, and adds to mental load. But not paying attention can lead to lost money.
I added the difference to this semester’s claim. That’s easier than calling them up and getting them to fix it that way. There’s plenty in the DDA to cover it. I also added a note to the form explaining how each type of care I had requested for reimbursement purposes did not actually conflict. We’ll see how many errors they throw up this time.
Have you noticed any billing/reimbursement/etc errors recently? How often do you check? How do you remember to check?